Terms of service
TERMS & CONDITIONS
Welcome to STUDIO DIVALI. These Terms & Conditions apply to the use of our website and to all purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. GENERAL INFORMATION
This online store is operated by STUDIO DIVALI, based in Switzerland.
Throughout the website, the terms “we”, “us” and “our” refer to STUDIO DIVALI.
Our online store is powered by Shopify.
2. PRODUCTS
We make every effort to display our products, colours, images and descriptions as accurately as possible.
However, colours and appearance may vary slightly depending on your device and screen settings.
We reserve the right to modify or discontinue products, product descriptions or availability at any time.
All products are subject to availability.
3. ORDERS
By placing an order, you submit an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, for example due to product unavailability, incorrect pricing, suspected fraud or incorrect customer information.
If we cancel an order after payment has been received, the amount paid will be refunded.
Please ensure that all information provided when placing an order is complete and accurate.
4. PRICES & PAYMENT
All prices are displayed in the currency shown in our online store.
Shipping costs and any additional charges will be displayed during checkout before you complete your purchase.
For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Unless otherwise stated, these charges are the responsibility of the customer.
We accept the payment methods displayed during checkout.
5. SHIPPING & DELIVERY
Orders are shipped to the destinations available during checkout.
Estimated delivery times are provided for guidance only and may vary.
Delays caused by shipping carriers, customs procedures, public holidays or circumstances outside our reasonable control may occur.
Please ensure that your shipping address is correct and complete before placing your order.
Further information regarding shipping costs and delivery is available in our Shipping Policy.
6. RETURNS & REFUNDS
We offer a 14-day return period in accordance with our Return Policy.
Products must meet the return requirements stated in our Return Policy.
Return shipping costs are generally the responsibility of the customer unless the product received is defective, damaged or incorrect.
Mandatory consumer rights applicable in the customer's country remain unaffected.
Please refer to our Return Policy for complete information regarding returns, exchanges and refunds.
7. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt.
If you receive a defective, damaged or incorrect item, please contact us as soon as possible at info@studiodivali.com so that we can review the issue and provide an appropriate solution.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on this website, including the STUDIO DIVALI name, logo, branding, text, graphics, photographs, videos and website design, belongs to STUDIO DIVALI or is used with appropriate permission.
Such content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.
9. THIRD-PARTY SERVICES
Our website may contain services, applications or links provided by third parties, including payment providers, shipping providers and Shopify.
We are not responsible for the content or practices of independent third-party websites or services.
Their own terms and privacy policies may apply.
10. PRIVACY
The processing of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that certain information may be processed by Shopify and other service providers necessary to operate our online store and fulfil orders.
Please refer to our Privacy Policy for further information.
11. PROHIBITED USE
You may not use our website or services for unlawful or fraudulent purposes, violate the rights of STUDIO DIVALI or third parties, attempt to interfere with the security or operation of the website, or transmit malicious software or harmful content.
We reserve the right to restrict access to our services where these Terms & Conditions are violated.
12. LIABILITY
To the extent permitted by applicable law, STUDIO DIVALI shall not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your mandatory statutory rights as a consumer remain unaffected.
13. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The current version will always be available on our website and will apply from the date it is published, subject to applicable law.
14. GOVERNING LAW
These Terms & Conditions are governed by Swiss law.
Mandatory consumer protection provisions applicable under the laws of the customer's country of residence remain unaffected where they cannot legally be excluded.
15. CONTACT
For questions regarding these Terms & Conditions, please contact:
STUDIO DIVALI
Switzerland
Email: info@studiodivali.com
Valerie Strub
Winkelstrasse 26
5704 Egliswil